Member Services
The leadership of Local 342 has changed the Member Services experience to enhance the level of service you receive by making it more convenient and efficient.
Convenience and efficiency means bringing a full service Member Services Department into your shops to address all of your questions, concerns and problems. The Member Services teams will be equipped with the technology necessary to handle the majority of your issues on site, to eventually eliminate many telephone calls and waiting for a response. Be on the look out
Convenience and efficiency means bringing a full service Member Services Department into your shops to address all of your questions, concerns and problems. The Member Services teams will be equipped with the technology necessary to handle the majority of your issues on site, to eventually eliminate many telephone calls and waiting for a response. Be on the look out
for Member Services in your shop. Your shop steward will be notified five days prior to Member Services visiting your shop, so that you can be prepared to have your issues addressed. Below are some of the many issues that the Member Services team can handle while in your shop:
Getting payment on unpaid medical bills
Copies and Explanations of Benefits (EOB’s)
Ordering of replacement benefit cards
Provide SPD Booklets Provide listings of in-network providers
Add and remove dependent spouse or children
Assist with hospital admission pre-certification
Copies and Explanations of Benefits (EOB’s)
Ordering of replacement benefit cards
Provide SPD Booklets Provide listings of in-network providers
Add and remove dependent spouse or children
Assist with hospital admission pre-certification
Change of address, name, telephone number and social security
number
Inform and assist with disability supplement benefit
Put you in contact with pension clerks to set up appointments
for retirement options
Put you in contact with your Union Representative if you have
a grievance, pending arbitration or a contract question
Inform of Union activities (Breast Cancer Walk, Toy Drive,
Food Drive, Picnics, etc.)
Put you in contact with a Worker’s Compensation Attorney
number
Inform and assist with disability supplement benefit
Put you in contact with pension clerks to set up appointments
for retirement options
Put you in contact with your Union Representative if you have
a grievance, pending arbitration or a contract question
Inform of Union activities (Breast Cancer Walk, Toy Drive,
Food Drive, Picnics, etc.)
Put you in contact with a Worker’s Compensation Attorney
Click the Printer Friendy Brochure Above for More Information
Click the Printer Friendly Flyer Above for More Information
To further enhance the Member Service experience, at least one Member Services Representative will be available on Mondays from the hours of 5:00 pm to 7:30 pm at each area office: (Mineola, Patchogue, Brooklyn and Staten Island). To find out who will be in your area office on Monday nights click on the Member Services Schedule icon to the left.
In Collections? FIGHT BACK!!! - We are aware of the reality that some of you may currently be in collections for medical services and we are working to help you resolve those issues. With the new structure of the Member Services Department, we are confident that claims going into collections will become a thing of the past. However, we have made changes to better assist you with collections actions should any arise.
To make this possible we have put a collection help-line in place with a Member Services Representative dedicated to take calls related to collections issues ONLY. The Member Services Representative will talk to the collection agency to get to the bottom of the issue and assist with getting the matter resolved.
To make this possible we have put a collection help-line in place with a Member Services Representative dedicated to take calls related to collections issues ONLY. The Member Services Representative will talk to the collection agency to get to the bottom of the issue and assist with getting the matter resolved.
If you have received a collection notice call today! 1 (877) MSDCLCT/(673-2528) or
email us at memberservices342@yahoo.com
email us at memberservices342@yahoo.com
TIMING IS EVERYTHING - Waiting to respond to a collection action can be damaging to you and your family. Communication is key. We are here to fight for you and protect you from the damage a collection agency can cause by not receiving a response from you. If you receive a collection notice – contact us immediately. All calls are kept confidential. Our Member Services Collection Representative is bilingual and available Monday - Friday 9:00 am – 5:00 pm. All telephone calls or emails received after 5:00 pm will be responded to the next business day.
For a Member Services Representative Call 1-877-URHELP1 (1-877-874-3571)
www.magnacare.com - If you do not have your MagnaCare Provider Directory handy, you can use the Find A Doctor link located on the MC Home Page. The MagnaCare Network Reference System lets you search the provider directory to find a conveniently located physician or facility within the network. Our network plan is MagnaCare PPO. You can search for Providers and Facilities in your area with ease. You can even save your search results.
www.healthplex.com - Once you have created a Member Login, you can: find a participating dentist, view plan benefits, check status of a claim or review plan details. Once you have logged in, you can locate a dentist in your area. If you have an existing dental claim, you can click the More Info button to view the status of your claim, or view plan usage and fee schedules.
www.vscreening.com - This website provides a searchable listing of participating optical centers as well as printable coupons. No optical voucher necessary! Members are eligible every 2 years. Vision Screening is Local 342’s exclusive optical provider with no out-of-pocket expense to you, provided you stay within the plan coverage.
www.express-scripts.com - Activate your account for secure access to tools that help you manage your prescription plan. Save time and money - order prescriptions online. Price a drug and find ways to save. Get the latest drug, health, and wellness information. Members can order refills, renew prescriptions, fill a new prescription, check order status, or view prescription history.
www.bcomplete.com - Access your retirement plan information with New York Life. First-time users can create a User ID (which replaces the use of your Social Security Number). If you have previously created a User ID, you must use your User ID to log in. Members can view their account balance, manage their investments, perform account transitions, request account statements and access the Participant Service Center. Need help while online, Contact the Benefits Complete Participant Service Center at 1-800-294-3575 between 8:00 AM and 10:00 PM, ET, Monday through Friday on New York Stock Exchange business days.